CONIM GROUP provides customer support services for SAP Business All-In-One and SAP Business Objects solutions.

The successful development, deployment and use of information technologies in organizations is only possible if effective procedures for managing complexity, risk reduction and cost control exist.

To solve these problems CONIM has offered its clients a comprehensive, layered solution portfolio to support the software since 2010. Now you can choose the level of support based on specific business needs of your organization and other factors (including the complexity of the landscape and the desired scope of SAP services).

All our solutions are designed to address long-term experience of SAP in the field of support of mission-critical enterprise applications. SAP has developed a set of tools, processes and methods of optimization of companies during 35 years of close collaboration with its customers. All this time, SAP has been continuously improving its products and maintaining a consistently high level of service. Access to the extranet, SAP Service Marketplace, SAP Notes service, support packages and applications management solution, SAP Solution Manager allows customers to leverage SAP support products and services.

Unparalleled in the industry, SAP Enterprise Support package includes all the features of SAP Standard Support, and the ability to receive proactive technical support. Proactive support involves the provision of tools, processes and services to continuously improve the company's processes and a comprehensive approach to application life cycle management, which in turn ensures continuous innovation, improvement of business processes and operations and cost reduction. Perhaps the software landscape of your company is used for global business processes and customers, suppliers and business partners take part in them all day round. SAP Enterprise Support program is able to meet the increased demands of such companies by providing support for mission-critical business processes, and hence is an ideal solution for most companies.

SAP Enterprise Support meets critical business needs of companies, as well as increases efficiency and reduces total cost of ownership, including the cost of planned withdrawal from service. The rapidly changing market requires not only the development of flexible business processes but also mechanisms to increase transparency which requires timely actions to improve situation. Transparency allows to identify risks inherent to business processes, to reduce impact of these risks upon manufacturing operations and to find methods to improve the efficiency of business processes. In short, SAP Enterprise Support delivers multiple benefits to companies of all sizes. Our clients’ comments witness that SAP Enterprise Support service package has already proved that it is highly needed.

SAP Standard Support is a basic support package that allows you to adequately respond to technical faults and maintain the health and integrity of the system. Under this program, you can get in-depth knowledge of SAP solutions and expertise needed to reduce risks, and be able to take advantage of innovative developments that SAP regularly offers its customers. In addition, you will have access to tools that can be used in the IT environment of your own organization.

Through the SAP support programs you can quickly troubleshoot problems and continuously improve key business processes using your existing software solutions and advice of our experts that will help your company to be among the market leaders.